In a recent interview with Bloomberg‘s Emily Chang, Disney CEO Bob Chapek said that guest satisfaction is higher now than before COVID-19 Closures.
Our guest satisfaction scores since we’ve reopened across the world have shown that, indeed, our guests are even more satisfied than they were prior to the pandemic.
We’ve learned some things, we’ve learned to operate under constraints all the time by delivering this great same Disney magic that you expect, but we’ve been in a fortunate situation where we’ve had a lot of demand in the past. In many cases, that has exceeded what we can actually supply in terms of how many people we can put in the park and there’s been no situation that’s been more like that than we’ve had upon reopening.
You can see the full interview below.